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Bottles with wooden presentation boxes may not be packed within the boxes but packed separately within your consignment and Bulky packaging may be sent in separate parcels. In the very unlikely event of any damage please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes. Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle. Please retain the product, box and all packaging until instructed by us.
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective. Any products must be returned to us in good condition and in the original packaging. All refunds shall be paid within 14 days of receiving the returned product(s).