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ANSWERS TO YOUR QUESTIONS

General Informations

If you have experienced any difficulty while trying to access any section of our website, had trouble placing an order or just want to give us feedback about our website, we'd love to hear from you. Please send us an email on info@butlers.store

PRODUCT-RELATED QUERIES

Unable to find the product you’re looking for?
If you can’t find the product you’re looking for, try using our smart search function. Just type a keyword in the text box located in the top-right-hand corner of this page.
Looking for inspiration?
Many of our customers find the site map a quick and convenient search tool as it provides a full overview of our product range on one page. Simply click on the item you are interested in and you will be redirected to the according section. To return to the site map, click the Main Logo at the top center of the page.
Looking for something specific?
Our support team is here to help you. Just use any of our contact options in the CONTACT US section and one of our customer services team members will contact you when available.

HOW LONG WILL IT TAKE TO GET MY ORDER DELIVERED?

What You Should Know
It depends on where you are. Orders processed in Beirut will take 24 to 48 hours days to arrive. Orders from outside of Beirut’s District can take from 2 to 3 days to get delivered. Delivery details will be provided in your confirmation email.

About Our Goods

DAMAGED GOODS
We want all of our customers to receive their orders in perfect condition; so if you think there is a fault with an item you have received, please let us know straight away by contacting us. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please be aware that to ensure safe delivery Decanter stoppers or other small items may be packed individually within your parcel.

Bottles with wooden presentation boxes may not be packed within the boxes but packed separately within your consignment and Bulky packaging may be sent in separate parcels. In the very unlikely event of any damage please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes. Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle. Please retain the product, box and all packaging until instructed by us.

 
WRONG GOODS
If you have received an incorrect item in your order, let us know straight away by calling us on +961 .Customer Services representatives are available Monday to Friday (9am - 6pm), and will be happy to assist you.

Policies

RETURN POLICY
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (other than for perishable or personalized products or those products that have been specified as non-returnable).

If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective. Any products must be returned to us in good condition and in the original packaging. All refunds shall be paid within 14 days of receiving the returned product(s).

RETURNING ITEMS
The Customer is responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. The Customer is also responsible for insuring all returns as we might claim against them should damages be sustained.
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